Access Equity Software Support
The Equity Software Support team is available Monday through Friday from 8:00 AM to 5:00 PM Eastern Time (-5 GMT). If you require assistance outside these hours, please contact your Client Success Manager.
- General software support and assistance
- Delivers and installs all software
- Offers troubleshooting and configuration
- Escalates bugs and defects to Equity Software development team
- Facilitates software licensing and upgrades
- Implements cloud infrastructure and data management solutions
Submit a Software Support Ticket →
Services Offered by Our Dedicated Client Success Team
- New Client Onboarding: Offers a smooth introduction to our software.
- Subscription Support: Provides assistance with general inquiries and support.
- Release Updates: Notifies you about new releases.
- Software Demos and Trials: Gives you an opportunity to explore our software.
- Renewal Management: Handles subscription renewals and coordinates with you in advance.
Equity Technical Institute
Featured Courses
Equity Technical Institute (ETI) offers several industry-relevant training courses designed to help you and your team succeed.
API RBI Software
Learn to navigate and implement the RBI methodology of API RP 581 using API RBI software. (12 CPD)
SIMFLEX-IV
Give your refinery engineers a practical understanding of the SIMFLEX-IV piping flexibility software. (16 CPD)
IntelliJoint
Review how to eliminate leaks by understanding Code requirements, key data and inputs, and optimizing flanged joint connections. (3 CPD)
PlantManager SAGE with FFS Applications
Get instructions on the most widely used modules within this benchmark software for FFS assessments. (20 CPD)
Additional Access
To access the latest release notes, how-to videos for PlantManager 6.0, IntelliJoint, SIMFLEX-IV, HotTap, and legacy products (API RBI, SagePlus, desktop versions of PlantManager 5.3), please visit the Equity Software Support Portal.
We look forward to supporting your success with Equity Software and ensuring a productive and positive experience.